While there is no one personality type that seems to create the “perfect” Incident Commander, there are some common characteristics that are desirable.
An effective IC should
- —Think and act strategically.
- —Be objective driven.
- —Have strong communication skills.
- —Be able to delegate authority.
- —Facilitate a collaborative atmosphere.
- —Be trustworthy.
- —Be adaptive.
- —Be a multitasker.
- —Be a team player.
- —Remain calm under pressure.
The IC should be able to list problems, issues, and concerns and apply the priorities of life safety, incident stabilization original and property conservation to come up with the list of problems that need the most immediate attention.
Finally, the IC should always be “customer centered.” The Command and the General Staff philosophy — and that of all of the responders — should be sensitive to the public’s needs. In a major emergency or disaster, the public looks to the professionals for help, understanding, direction and even compassion.
So, be quick to respond to the needs of the public, be nice and understanding when dealing with the public, and be helpful as possible in solving their problems.
USFA original article: Coffee Break Training (Command and Control): Incident Commander Characteristics (#CC-2013-2)